Introduction
Calls that are routed to Microsoft Teams are not "Auto Answered". Agents must accept calls routed to them.
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Incoming calls to Microsoft Teams are not auto-answered.
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Incoming calls to Microsoft Teams are answered from the "Incoming Call Notification".
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Identify the inbound call's Queue
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To accept an incoming call:
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Click the purple Answer Button in the notification
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Almost done!
Finish Line
