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To access the Queue Activity Reports:
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Click Performance
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Click Workspace
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The last report you were viewing will appear by default.
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If you need to open a new tab:
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Click +
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To open the Queue Activity Report in the a New Tab:
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Click Queue Activity
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You will only be able to view the queues that you manage.
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Callbacks and Voicemails appear under Interactions:
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Total Callbacks/Voicemails
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Callbacks/Voicemails for a specific queue
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For a breakdown of a specific queue:
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Click a Queue
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To view a breakdown of the the agent statuses:
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Hover your mouse over the Status icons
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Almost done!
Finish Line
