Approving PTO

If a PTO request has not been applied to a schedule, a PTO alert will appear and must be acknowledged before the schedule can be published.

Click the Show Time-Off Request Differences button

To review the Time-Off Request in the schedule:

Select by Checking the Agent(s)

Click Show date on Schedule

Review the PTO request in the Schedule.

Ensure the request shows Paid Hours

Once you have reviewed the Schedule:

Click the Show Time-Off Request Differences button

Select by Checking the Agent(s)

Click OK

A Confirmation window will appear.

Click OK