Introduction
The providers that you will remind/confirm appointments for are Deon (Deon) Johnson-Allen, Susan (Sue) Pappas, and Daane J. Logsdon (Dr. Logsdon).
The name in the parentheses ( ) is how the patient addresses their provider.
Do not call Lori Sobel’s (Dr. Sobel’s) patients.
The reminder calls are for the slots from 7:15am to 9:45am and 13:00pm to 17:15pm. The appointments that are in the slots from 10am to 11:30am are handled in a different manner.
· On Monday you will Tuesday
· On Tuesday you call Wednesday
· On Wednesday you call Thursday
· On Thursday you call Friday
· On Saturday you call Monday
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Select the Date
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Identify the Doctor you are making call backs for
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Hove the mouse over the patient's name
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The patients phone number will appear
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SCRIPT: Hello, this is Waterbury Hospital calling I am calling to confirm your phone appointment that you have on (use day and date) at (time) with (provider).
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If there is confusion on the patient’s end as to what you are calling about here are some tips to mention:
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This appointment is for your medications or This is regarding your psychiatrist appointment
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This is Grandview calling (our address is 88 Grandview Avenue; we are located right behind the emergency room. We have our own parking lot)
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If they need to reschedule let them know someone else will contact them to do that. Send an email to (Nancy Minardi) and cc (Cherae) with that information.
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If a patient requests a face-to-face appointment instead of the phone call, please let them know that they can certainly come in. Email (Nancy Minardi) and cc (Cherae) for this situation.
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