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by Brendon Welch

Changing your Status

Written By: Brendon Welch
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Introduction

Calls are routed to agents based on who has been available the longest. Changing your Status to Away or Busy will prevent calls from ringing to your phone. This guide will show you how to manage your Status.

  1. Click your Profile Image

    • Click your Profile Image

    • Click your Status

  2. To set your Status until you change it again:

    • To set your Status until you change it again:

    • Select your Status

    • Available = Ready to receive calls

    • Busy = After Call Work - Tech Issue

    • Be right back / Appear away = Break or Lunch

Finish Line

Author

Brendon Welch

Member since: 3/4/21

21,361 Reputation

300 Guides authored

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