Introduction
When you are experiencing a technical issue that has caused you to lose connection to Cisco Finesse, you will follow this guide to clock in using Rippling for a technical issue.
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If you are unable to connect to Cisco Finesse due to a technical issue you must Clock-In using Rippling and select Technical Issue.
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While viewing your T2 Dashboard:
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Select Rippling
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Select Time and Attendance
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Click Clock In
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Client: Geisinger
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Old Rate DropDown: Agent
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Role Status: Production
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Click Clock In
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You must clock in for a Technical Issue.
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Click Take break
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Select Technical Issue
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Click Take break
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Once your technical issue is resolved, you must clock out of Rippling before accessing Cisco Finesse.
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Click End break
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Once your technical issue is resolved, you must clock out of Rippling before accessing Cisco Finesse.
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Click Clock out
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Review your time entry:
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Click Looks good
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Once you have clocked out in Rippling, you can log back into Cisco Finesse.
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