Introduction
When you are scheduled for a meeting that will require you to be logged out of Cisco Finesse, you will follow this guide to clock in using Rippling for a Meeting.
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If you are scheduled for a meeting that requires you to log out, as directed in NICE, you must Clock-In using Rippling and select Meeting.
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While viewing your T2 Dashboard:
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Select Rippling
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Second Image: Scheduled Meeting in NICE
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Select Time and Attendance
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Click Clock In
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Client: Geisinger
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Old Rate DropDown: Agent
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Role Status: Production
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Click Clock In
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You must clock in for a Meeting
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Click Take break
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Select Meeting
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Click Take break
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Once your meeting is over, you must clock out of Rippling before accessing Cisco Finesse.
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Click End break
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Once your meeting is over, you must clock out of Rippling before accessing Cisco Finesse.
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Click Clock out
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Review your time entry:
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Click Looks good
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Once you have clocked out in Rippling, you can log back into Cisco Finesse.
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