Completing a Callback

To see if your queue has any pending callbacks:

View your My Queues Activity report

Identify your Queue

If there is a pending callback:

There will be a Callback icon in your queue

Once you go On Queue you will be eligible for the callback.

To accept the callback:

Click Answer

To complete the callback:

Click the Callback button

If the callback contained a voicemail:

Playback the voicemail

To complete the callback:

Click the Callback button