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From My Zone:
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Click Tasks
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The interactions assigned to you will appear.
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To open an interaction:
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Click the Interaction
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Interactions are organized by assigned date in descending order, newest to oldest.
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The first time you open an interaction, the QA Form may not open due to pop-up blockers.
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Click the Pop-Up Notification in your address bar
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Select Always allow pop-ups and redirects from https..na1nice...com
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Click Done
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Select the Screen(s) to view
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The Customer and Agent Sentiments are shown in the playback bar
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Playback controls
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While reviewing the interaction:
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Complete the QA Form
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If you need to come back to the interaction at another time:
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Click Save as Draft
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Once you have completed the QA Form:
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Click Send to Agent
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The task will disappear from the task list in your My Zone.
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