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by Brendon Welch

Enabling Prepopulated Outbound Queues

Written By: Brendon Welch
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Difficulty

Moderate

Steps

3

Time Required

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Sections

1

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  1. Go to Agent Workspace

    • Go to Agent Workspace

    • Click Settings

  2. Select Prepopulate queue field with last used queue

    • Select Prepopulate queue field with last used queue

  3. When making an outbound call, the last queue that you used will remain in the On-behalf of field.

    • When making an outbound call, the last queue that you used will remain in the On-behalf of field.

    • To quickly move to the number / contact field:

    • Press Tab ⇥ on your keyboard

    • CLICK HERE to Make an Outbound Call

Finish Line

Author

Brendon Welch

Member since: 3/4/21

21,311 Reputation

304 Guides authored

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