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Launch the VMware Horizon Client
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Double-click the Server
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Enter your Geisinger Password
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Click Login
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Check your mobile phone for a PingID authentication request.
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Swipe up to authenticate the connection
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If the authentication times out, you will need to provide the One-Time Passcode provided in the PingID app.
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Identify the One-Time Passcode in the PingID app
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Enter the One-Time Passcode
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Click Login
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Double-click the Server
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Double-click Google Chrome
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Enter your Geisinger Username
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Click Next
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Enter your Geisinger Password
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Enter your Geisinger Extension
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Check Sign in as a Mobile Agent
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Choose Call by Call mode
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Enter your DID/Dial Number
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Your Username, Password, Extension and Dial Number will be provided to you by your supervisor.
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The extension and dial number can be found in your previous Cisco Finesse login.
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Click Sign In
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While viewing your T2 Dashboard:
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Click CXone
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Click the Dial pad icon
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Click Max
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The MAX dialer will appear in a new window on the left side of your screen.
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Click Integrated Softphone
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Click Remember Me
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Click Connect
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The first time MAX opens you will be prompted to give permission to use your microphone.
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Click Allow
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Your status must be "Available" for Cisco Finesse to ring your phone.
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Click Unavailable
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Click Available
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If you are working inbound calls:
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Change your Status to Ready
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Inbound calls will ring through MAX.
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If you are working outbound calls:
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Your State must be Not Ready
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Click the Dial Pad
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Copy and paste the Phone Number from EPIC
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Only enter the 9 digit phone number. You do not need to add any digits.
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Click Call
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Calls will ring through Max.
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You will hear hold music until the patient answers or you reach their voicemail.
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If you do not see all the icons:
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Drag the Right side of the window
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To disconnect the call:
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Click Hang Up
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Click Hang Up
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