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Go to The Genesys Cloud Directory
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Click Download
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Once the download is complete:
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Open genesys-cloud-windows
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The Genesys Cloud installer will appear.
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Click Install
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User Account Control will ask for permission to install Genesys.
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Click Yes
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Once the installation is complete:
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Click Launch
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It can take a minute or two for Genesys to launch the first time.
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A Genesys Cloud Shortcut will be on your Desktop.
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Select Americas (US East)
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Click Choose
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Click More Login Options
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Enter the organization as t2flexllc
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Click Next
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Click okta
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You must sign into your T2 Flex okta account.
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Enter your Username
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Select Keep me signed in
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Click Next
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Proceed with the okta login process.
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It can take a minute or two for Genesys to launch the first time.
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Genesys Cloud will ask for permission to determine your location:
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Click Yes
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The first time you make a phone call, you may encounter a Windows Security Alert
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Click Allow access
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