Introduction
This guide will show how to locate the Go to Resolve Icon in your taskbar, verify your status and outline what to expect when IT connects to your PC.
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To expand your Taskbar:
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Click the Show Hidden Icons button
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The Go to Resolve icon will show a Green dot if you are online.
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If you cannot find the Go to Resolve icon or the icon does not have a green indicator, IT will need to assist you.
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To verify your Status:
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Click the Go to Resolve icon
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Verify your Status
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Go to Resolve is a required app pushed by our IT department.
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When a T2 Technician attempts to connect to your PC you will need to authorize their connection attempt.
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To deny the request:
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Click Not now
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If you ignore the request, it will disappear in 60 seconds.
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To allow IT to connect to your PC:
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Click Let's start
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You are sharing your screen and someone is connected to your PC when you see a yellow boarder.
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Yellow Boarder
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To share a file with your technician:
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Click Send File
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You can pause sharing or end sharing at anytime.
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To pause sharing:
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Click Pause Sharing
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To end the session:
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Click End Session
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Click Yes
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