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by Brendon Welch

How to Login

Written By: Brendon Welch
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  1. While logged into your Geisinger Virtual Desktop:

    • While logged into your Geisinger Virtual Desktop:

    • Open Microsoft Edge

  2. Go to https://cxone.niceincontact.com Click Geisinger SSO

  3. Click the Menu Dial pad Click Agent

    • Click the Menu Dial pad

    • Click Agent

  4. The first time CXone opens you will be prompted to give permission to use your microphone.

    • The first time CXone opens you will be prompted to give permission to use your microphone.

    • Click Allow

  5. You must connect to the "Agent Leg" before setting your status. To connect to the Agent Leg: Click the open Chain Links

    • You must connect to the "Agent Leg" before setting your status.

    • To connect to the Agent Leg:

    • Click the open Chain Links

    • To change your Status:

    • Click Unavailable

    • Click Available or Go Available

Finish Line

Author

Brendon Welch

Member since: 3/4/21

21,361 Reputation

300 Guides authored

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