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Activity codes can be modified in the schedule by dragging the edges or by moving an activity code over another.
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To extend an Activity:
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Click and drag the edge of an Activity
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To replace one Activity for another:
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Click and drag from the center of the Activity over the other
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Any changes made to the schedule can be removed in the order they were made.
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To undo a modification to the schedule:
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Click Undo
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To add a new Activity to the schedule:
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Select an Activity
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Click and drag the Activity into the schedule
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To copy an Activity to other Agents:
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Select the Activity from the schedule
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Click Select Action
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Click Copy Activity to Agents
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Modify the Duration is necessary
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Select the Action if insert fails
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Select the Agents to Add
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Click OK
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To Save and Publish the schedule:
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Click Save
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Click Publish
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A Confirmation window will appear.
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Click OK
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