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by Brendon Welch

Manually Disconnecting an Interaction

Written By: Brendon Welch
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Difficulty

Moderate

Steps

4

Time Required

Suggest a time??

Sections

1

Flags

0

  1. In the event that an agent is unable to properly end an interaction and cannot choose a wrap up code, a supervisor must manually disconnect the interaction. The Interaction ID of the call you want to disconnect is required. Search Interactions

    • In the event that an agent is unable to properly end an interaction and cannot choose a wrap up code, a supervisor must manually disconnect the interaction.

    • The Interaction ID of the call you want to disconnect is required.

    • Search Interactions

    • Select the desired Interaction

    • Scroll Down

    • Verify the Interaction is Awaiting wrap-up

    • Copy the Interaction ID

  2. Go to Admin

    • Go to Admin

    • Search for Interactions

    • Select Disconnect Interactions

  3. Paste the Interaction ID

    • Paste the Interaction ID

    • Click Disconnect Interaction

  4. A confirmation window will appear.

    • A confirmation window will appear.

    • Click Disconnect

Finish Line

Author

Brendon Welch

Member since: 03/04/2021

21,191 Reputation

276 Guides authored

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