0.3

by Brendon Welch

Manually Disconnecting an Interaction

Written By: Brendon Welch
  • Comments: 0
  • Favorites: 0

Difficulty

Moderate

Steps

4

Time Required

Suggest a time??

Sections

1

Flags

0

  1. In the event that an agent is unable to properly end an interaction and cannot choose a wrap up code, a supervisor must manually disconnect the interaction. The Interaction ID of the call you want to disconnect is required. Search Interactions

    • In the event that an agent is unable to properly end an interaction and cannot choose a wrap up code, a supervisor must manually disconnect the interaction.

    • The Interaction ID of the call you want to disconnect is required.

    • Search Interactions

    • Select the desired Interaction

    • Scroll Down

    • Verify the Interaction is Awaiting wrap-up

    • Copy the Interaction ID

  2. Go to Menu Select IT and Integrations

    • Go to Menu

    • Select IT and Integrations

    • Select Disconnect Interactions

  3. Paste the Interaction ID Click Disconnect Interaction

    • Paste the Interaction ID

    • Click Disconnect Interaction

  4. A confirmation window will appear.

    • A confirmation window will appear.

    • Click Disconnect

Finish Line

Author

Brendon Welch

Member since: 3/4/21

21,311 Reputation

305 Guides authored

0 Comments

Add Comment