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Click Menu
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Click Contacts
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Select External Contacts and Organizations
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To search more effectively, include the name of the organization and a few characters from the specific line you are looking for.
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Enter the Organization and description in the search field
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Click on a Contact to review the information
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EXAMPLE: Frequently
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Calls initiated from this screen will not be from a specific queue. It is best practice to make a note of the number and make the outbound call from Agent Workspace.
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Almost done!
Finish Line
