Navigating the Contact List

Click Directory

Select External Contacts

To search more effectively, include the name of the organization and a few characters from the specific line you are looking for.

Enter the Organization and description in the search field

Click on a Contact to review the information

EXAMPLE: Crozer CAT

Calls initiated from this screen will not be from a specific queue. It is best practice to make a note of the number and make the outbound call from Interactions.