Opening Epic Hyperspace (Production)

You must be logged in at staff.carle.com

Epic Production is only accessible from your "Virtual PC". Your "Virtual PC" also gives you access to your Carle email and Carle Teams account.

Click My Desktop

Click Standard PC- Remote

A new window will appear. In the new window, your Carle virtual desktop will begin to load.

To minimize and modify the virtual desktop window, an auto hiding toolbar is utilized.

To open/close the toolbar:

Click on the Toolbar Arrow

To change from full screen and a window view:

Click Window/Full Screen

Carle Microsoft Teams will auto launch once the virtual machine boots

To access the Carle SharePoint and Support Point (Panviva):

Edge Browser

To access your Carle email:

Carle Outlook

Epic Hyperspace (Production)

To access the Carle SharePoint and Support Point (Panviva):

Click on Edge Browser

Enter your Carle email

Click Next

Imprivata ID may prompt you for authorization.

The Carle SharePoint will open as the homepage.

To open second browser tab:

Click the + to the right of the CLICK - Home tab

Enter in the address bar:

production.hamp.supportpoint.com

To add production.hamp.supportpoint.com as a favorite:

Click the Favorites Star in the address bar

The star will turn Blue once it is added as a favorite.

If any additional boxes appear, click DONE

Enter your Support Point (Panviva) Username and Password

Click Log on

Support Point will appear in a new window. The Support Point login screen can be closed.

Minimize Edge Browser

Double-click Epic Hyperspace

Your User ID and Password to Epic will be provided to you by your supervisor.

Your Epic Username and Password is the same as your staff.carle.com Username and Password.

Enter your User ID and Password

Click Log In

Your department is pre-configured and does not need to be changed.

Click Continue

When the Report Settings window appears:

Close the window

Epic Production is open.

Support Point (Panviva) is open in the background.