Reviewing Agent Score Cards

Click the Applications Dial Pad

Select My Zone

Select Performance Monitoring

As selections are being made, results will appear automatically.

Select the Team(s) to review

Choose the Date Range

Average score

Number of Evaluations

To review a specific agent's evaluations:

Select the Agent Name

To review the call and QM form:

Select the Evaluation

The audio and video recordings will appear in a separate window

The QM Evaluation Form will appear in a separate window