Reviewing QA Results

From My Zone:

Click Evaluations

The evaluations completed by your supervisor(s) will appear.

To review an evaluation:

Click the Evaluation

The first time you open an evaluation, the QA Form may not open due to pop-up blockers.

Click the Pop-Up Notification in your address bar

Select Always allow pop-ups and redirects from https..na1nice...com

Click Done

Select the Screen(s) to view

The Customer and Agent Sentiments are shown in the playback bar

Playback controls

Review the QA results

To review the QA with your supervisor:

Click Request Review

Enter a Description for your review request

Click Submit

To acknowledge the QA results:

Click Acknowledge

Sending a QA back to your supervisor should not be a common occurrence.