Reviewing a Team Schedule

Click the Applications Dial Pad

Select WFM

Select Schedule Manager

Click the Filter Button

Select the Team(s)

Select the Date

Dates with a schedule posted will have a yellow dot.

For the schedule to match your time zone:

Select your Time Zone

To move any activity:

Click and drag the activity

To add an activity such as sick or bereavement:

Click the agent's schedule

Click Add Activity

Select the Activity

Choose the Start and End Times

Add Comments

Click Create

To save the changes:

Click Publish