Selecting a Disposition

A Disposition must be selected after every call. Another call cannot be accepted until a disposition has been selected.

When a Disposition is required, a RED dot will appear on the Interactions icon.

Select Notes

If you were unable to assist, enter notes about why you had to transfer the call.

Enter Notes

Click Wrap-up Code

Dispositions are based on the organization you are working for and will vary per agent.

Select the Disposition

Click Done

Dispositions are based on the organization you are working for and will vary per agent.