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Click the Applications Dial Pad
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Select Performance Management
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Expand Sharing and Subscriptions
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Click Announcements
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Click New Announcement
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Click Assign
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Expand the Employee Group(s)
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If all of the agents of a specific team need to receive the announcement:
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Select Team
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To select agents individually:
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Select Agent
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Hover your mouse cursor over the agents name:
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Click the +
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Select the Role of the agent
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Click Save
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Click Assign
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If the announcement is being sent to a team, including agents and supervisors, select both agent and supervisor.
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Enter the Name of the announcement
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Enter the Announcement Message
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Select the Announcement Type
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Choose the Folder to save the announcement
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To create a new folder, type directly into the field.
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If the announcement is urgent:
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Set Importance: Urgent - On
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Select the Date to send the announcement
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If you need to set an expiration date or date to send a reminder:
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Select the Expiration Date and Reminder Date
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To send the announcement:
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Click Share
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The announcement will be listed in the Live tab if it was scheduled for the same day.
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The announcement will be listed in the Scheduled tab if it will be sent in the future.
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To track who has read the announcement:
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Click the Announcement
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