Introduction
If you are not authorized to log into a shared email inbox, you will not be able to login to a shared Genesys account. You must first provide your work email to T2 admins for approval.
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Okta Verify will be pushed to your computer through your organization.
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To open the Okta Verify application:
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Click the Windows Start button
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Type Okta Verify in the search window
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Click Open
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Click Get started
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Click Next
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Ensure the displayed URL is https://login.t2group.com
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Click Next
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Your web browser will open automatically to the T2 Okta Sign In screen
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Enter the Genesys Account you were assigned
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Examples: genesys.it@t2group.com genesys.ops@t2group.com genesys.tier1@t2group.com genesys.miratech@t2group.com genesys.skpi@t2group.com
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Click Next
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For Password:
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Click Select
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The password will be provided to you by your admin.
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Enter your Password
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Your password contains at least 15 characters and no parts of your username.
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Click Verify
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Okta will require a second method to authenticate your login.
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For Email:
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Click Select
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Click Send me an email
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An email will be sent to the shared genesys email account.
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Open the Web version of your email client
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You may be prompted to login:
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Click Yes
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Click your Profile image
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Click Open another mailbox
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Enter your shared Genesys email
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Click Open
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Open the new message from Okta
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Click Sign In
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You may be prompted to verify your login from your browser:
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Click Yes, it's me
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Windows Hello should appear.
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Click Enable
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If Genesys will be the only profile using Okta Fastpass, it can be set as default. Otherwise, skip this step.
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To set Genesys as the default profile for Okta Fastpass:
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Click Set as default
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Windows Hello will verify your login:
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Click OK
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Click the Start Menu
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Search for Genesys
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Click Open
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Okta will be used to login to Genesys.
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Click Okta
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Okta Fastpass will authenticate your login.
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Click OK
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You will be logged into your shared Genesys account.
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If you sent a Push Notification:
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Check your mobile device for a notification from Okta Verify.
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Select Yes, It's Me
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If you were provided a computer by T2, Windows Hello must be enabled.
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Windows Hello will use your camera to verify your identity.
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Click Enable
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If you are using your own computer, Windows Hello is not required, but is still recommended.
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If you do not want to enroll in Window Hello:
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Click Not now
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If you enabled Windows Hello:
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Windows Hello will use your camera to verify your identity.
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Click OK
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Your account will display in the Okta Verify application once the setup is complete.
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