Introduction
In the event of a technical issue with Genesys, you must submit a log to your administrator.
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To submit a log to your administrator:
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Click Menu
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Click Activity
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Click Log Capture
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A confirmation message will appear to confirm the log was sent successfully.
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Select Calls
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Click Phone Settings
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Click Run Diagnostic
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Press the Windows key + Shift + S on your keyboard
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Select Your whole screen
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Go to Microsoft Teams.
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Select the After Hours Support Communication
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To paste the screenshot:
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Click the message field and Press Ctrl + V on your keyboard then Enter
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Almost done!
Finish Line
