Submitting a Ticket in the Service Portal

Before proceeding, you must already be logged into your Gracelight Dashboard.

CLICK HERE to Access your Gracelight Dashboard

Click on the Service Portal tile on your dashboard

For IT issues or a Compliance issue:

Click Report an IT or Compliance Issue

If you are requesting a service:

Example: new monitor, password change, new hotspot, new mouse, etc.

Click Request a Service

Select if your issue is Compliance or an IT Issue

The form will change depending on your answer.

Press submit when you are done. You will receive a confirmation email that a ticket has been opened.

To review the status of your ticket(s), go back to the FreshService portal and scroll to the bottom of the page.