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by Brendon Welch

Taking an Inbound Call

Written By: Brendon Welch
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Steps

3

Time Required

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Sections

1

Flags

0

  1. You must verify the Source and Subject. If the call is on behalf of someone, such as, a nursing home, prison or another covered entity: Click Skip for the source

    • You must verify the Source and Subject.

    • If the call is on behalf of someone, such as, a nursing home, prison or another covered entity:

    • Click Skip for the source

    • To verify the Subject:

    • Click Verify Subject

    • Confirm the patient information.

    • Click Complete

  2. Hold / Resume

    • Hold / Resume

    • Mute / Unmute

    • Consult / Transfer

    • Dial Pad

    • Hang Up

  3. When a call has ended, you must select a Disposition.

    • When a call has ended, you must select a Disposition.

    • Select the Disposition

    • Click Save & Close

Finish Line

Author

Brendon Welch

Member since: 3/4/21

302 Guides authored

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