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by Brendon Welch

TeleTracking Alerts

Written By: Brendon Welch
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Introduction

TeleTracking alerts will come to your Sharp email. This guide will outline the process of reporting the event.

  1. Identify and contact the on-call staff within 10 minutes of receiving an alert. Read and give them the alert info. If the person responsible does not answer, leave a detailed message with alert information, including the sensor number and return PBX call (858-499-2616) to acknowledge it. PBX must establish direct communication within 20 minutes and document the process via Teams and TeleTracking Prod (https://temptracking.sharp.com:82/alerts).

    • Identify and contact the on-call staff within 10 minutes of receiving an alert. Read and give them the alert info. If the person responsible does not answer, leave a detailed message with alert information, including the sensor number and return PBX call (858-499-2616) to acknowledge it.

    • PBX must establish direct communication within 20 minutes and document the process via Teams and TeleTracking Prod (https://temptracking.sharp.com:82/alerts).

    • From the Homepage of Qgenda:

    • Click On-Call Schedules

  2. If the alert mentions Lab:

    • If the alert mentions Lab:

    • Contact the Laboratory Med temp alert on-call person for that site

    • If no lab is mentioned and only med fridge:

    • Find the on-call via the PCS Med Temp Alert

    • If an alert has urgent care mentioned:

    • Find the UC Supervisor On-Call

Finish Line

Author

Brendon Welch

Member since: 3/4/21

21,311 Reputation

305 Guides authored

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