0.2

by Brendon Welch

Viewing Agent Performance and Status Reports

Written By: Brendon Welch
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Difficulty

Moderate

Steps

3

Time Required

Suggest a time??

Sections

1

Flags

0

  1. Click Menu Click Analytics

    • Click Menu

    • Click Analytics

    • Click Analytics Workspace

  2. If a performance tab is already open:

    • If a performance tab is already open:

    • Click +

    • Once a new tab is available:

    • Select Agent Performance

  3. Agent Performance Tab Agent Statuses and Time in Status

    • Agent Performance Tab

    • Agent Statuses and Time in Status

    • Agent Statuses Tab

    • Break Down of Statuses and Time in Status

Finish Line

Author

Brendon Welch

Member since: 3/4/21

21,311 Reputation

304 Guides authored

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