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Webex should already be installed on your T2 workstation.
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Webex is not installed on your Geisinger virtual desktop.
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Double-click Webex on your desktop
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Click Sign In
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Enter your Geisinger Email
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Click Next
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A Geisinger login prompt will appear:
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Enter your Geisinger Email and Password
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Click Sign In
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Check your mobile phone for a PingID authentication request.
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Swipe up to authenticate the connection
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Once PingID authenticates your access:
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Webex will Sign In
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Webex is configured to auto answer phone calls and can be left running in the background.
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Launch the VMware Horizon Client
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Double-click the Server
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Enter your Geisinger Password
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Click Login
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Check your mobile phone for a PingID authentication request.
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Swipe up to authenticate the connection
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If the authentication times out, you will need to provide the One-Time Passcode provided in the PingID app.
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Identify the One-Time Passcode in the PingID app
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Enter the One-Time Passcode
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Click Login
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Double-click the Server
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Double-click Google Chrome
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Enter your Geisinger Username
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Click Next
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Enter your Geisinger Webex Username
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Enter your Geisinger Extension
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Do NOT Select Sign in as a Mobile Agent.
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Your Username, and Extension will be provided to you by your supervisor.
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Click Submit
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If you are working inbound calls:
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Change your Status to Ready
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If you are working outbound calls:
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Your State must be Not Ready
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Click the Dial Pad
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Copy and paste the Phone Number from EPIC
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Only enter the 9 digit phone number. You do not need to add any digits.
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Click Call
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Cisco Finesse will run in your virtual desktop.
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Webex will run outside of the virtual desktop and can be minimized.
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