0.4

by Brendon Welch

Making an Outbound Call

Written By: Brendon Welch
  • Comments: 0
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Steps

3

Time Required

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Sections

1

Flags

0

  1. Go to the Calls tab

    • Go to the Calls tab

    • Type the 10 digit phone number

    • Click the Call As drop down

    • Click Call as Sharp Outbound

  2. If you encounter an IVR or are required to enter an extension:

    • If you encounter an IVR or are required to enter an extension:

    • Use the Dial Pad

  3. Call Control Legend:

    • Call Control Legend:

    • Cold Transfer

    • Warm Transfer

    • Hold / Resume

    • Add / Remove People

    • Mute / Unmute

    • Leave

Finish Line

Author

Brendon Welch

Member since: 3/4/21

21,361 Reputation

300 Guides authored

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