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While on a phone call:
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Click Consult
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Type the Ten digit phone number
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If you are attempting to transfer this call to another Agent:
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Enter the Agent's Name
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Select the Agent's Name
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Click Start Call - Audio Call
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To directly transfer without bringing the original call back on:
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Click Transfer
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To Merge the calls:
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Click More
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Click Merge Calls
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Ensure your Call is selected
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Click Merge
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When you are ready to leave the call:
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Click Leave
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Almost done!
Finish Line
