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by Brendon Welch

Submitting a Ticket in Freshservice and Replying

Written By: Brendon Welch
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Difficulty

Moderate

Steps

3

Time Required

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Sections

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Introduction

If you are experiencing technical difficulties, you can submit a ticket in Freshservice to have a T2 Tech Engineer troubleshoot and resolve your problem.

  1. Before proceeding, you must already be logged into your T2 Tech or T2 Flex Dashboard.

  2. Click Report an Issue

    • Click Report an Issue

  3. Enter the Subject of your issue

    • Enter the Subject of your issue

    • If the issue is preventing you from performing your job and you cannot bill your hours, set your priority to High.

    • All other instances, set the Priority to Low so the support team can set it themselves.

    • Select the Priority

    • Provide a Description of the issue

    • Click Submit

Finish Line

Author

Brendon Welch

Member since: 03/04/2021

21,191 Reputation

276 Guides authored

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